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Incident Management Team |
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Violence Prevention System |
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Front-end Analysis - System Design and Development -Training and Communication Risk Assessment and Management - Post-Incident Recovery - Organization Change |
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Whenever tragic events occur and directly touch people who are members of our work team, there is an incentive to do something quickly. The “doing something” often triggers ready – fire - aim reactions that later call for revisions or complete redesign |
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IMT recommends a design-in approach, which involves an upfront investment of time and energy. The following key activities will establish a solid foundation for the development of a Workplace Violence Prevention and Crisis Management System that precisely matches the culture, operations and needs of an organization. Formation of a project team, which is empowered to make choices and decisions relating to a comprehensive System. For best outcomes, this team should include representatives of the following functions or departments. |
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Human Resources |
Security |
Operations |
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Legal Counsel |
Training |
Media Relations |
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Health and Safety |
Unions |
Employee Assistance Program |
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Front-End Analysis An incident involving threat and violence will expose the lack of an effective action plan and predictably trigger well-intentioned pledges never to allow such incidents to catch the company so unprepared. As quickly as the event becomes a distant memory, those pledges get moved to the back burner in the midst of competing priorities.
Action Planning Workshop The IMT Front-End Analysis and Action Planning Workshop recognizes the time limitations of the principal stakeholders in a Violence Prevention and Incident Management Program. The workshop presents a “best Practices” program model which establishes a context for systematic situation and needs analysis of the following key areas:
This workshop is well-designed and facilitated to assure time-efficient involvement of the stakeholders and production of a custom action plan.
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Client Companies |
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The Incident Management Team, designed and delivered on and two-day front-end analysis is and action planning workshops to the following companies:
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System Design and Development Eighty percent of the companies based in the United States do not have a formal plan for handling workplace violence. When threats or violent incident occur, they typically occasion a helter-skelter response if the situation is successfully resolved; it is by accident and good fortune rather than by design and a plan.
System Model The Incident Management Team has designed a comprehensive systems model which incorporates prevention, management, and post-incident recovery strategies for handling incidents involving threats and potential violence. Our design and development services address the following components of an action plan that is tailored to the unique needs, organizational structures and resources of our client companies:
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Client Companies |
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The Incident Management Team provided design and development services to the following companies. As a result, they are prepared and organizationally ready to anticipate, intervene, and prevent potential violence, and effectively manage violence with it occurs:
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Training and Communication Without a sincere commitment to program roll-out, training, implementation, and maintenance, even the best designed workplace violence prevention and incident management program will end up a paper program. Policy and procedures are well documented in the Personnel and Employee Manuals, but without compliance and enforcement they may represent litigation exposure.
Instructional and Communication Design The Incident Management Team has assembled a instructional design staff that translate policy and procedure into powerful communication and skill development experiences. Our writers, artists, and directors produce custom print, audio, and video materials that support the communication and learning process.
The following awareness and training sessions assure that target audiences understand and are capable of fulfilling their role and responsibilities in the context of effective violence prevention and incident management:
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Client Companies |
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The Incident Management Team designed, developed, and delivered training courses for the following companies. As a result, the key groups within these organizations are prepared to recognize early warning signs and intervene appropriately to promote and enforce company workplace violence policy and procedures.
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Risk Assessment and Management Worse-case scenarios involving workplace violence, sabotage, or terrorism may quickly outstrip the capability of your internal resources and overwhelm your personnel. When such thresholds are reached, it is critical to have immediate access to resources with technical expertise to re-establish control in situations characterized by uncertainty and lack of control.
On-Call and On-Site Consultation The Incident Management Team has 24 hour, national and world-wide capability to provide on-call as well as on-site consultation, investigation, protection, and management of risk and threats to company executives, personnel, and assets. Depending on the nature and complexity of the incident, effective management may require the following expert consultation and technical support.
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Client Companies |
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The Incident Management Team has provided just-in-time expert and technical consultation to the following companies when they encountered crisis situations that exceeded their internal resources:
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Post-Incident Recovery Corporate crisis, accidents, violent and criminal acts, extortion and sabotage, and natural disasters are critical incidents that have a significant impact on operations, people, company reputation, loss control, and risk management. You probably have disaster plans that address business continuity and recovery, but what about the impact on people and public relations?
“Your Partner in Crisis Management” The Incident Management Team is one of the leading crisis management firms in the United States. Our recovery services are designed and organized to provide as-needed emergency and recovery support in the following areas.
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| People | Company Reputation |
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Client Companies |
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The Incident Management Team has provided reliable post-incident recovery support to the following companies in the aftermath of critical incidents:
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Organizational Change Whether the organizational change is caused by expansion, downsizing, or reorganization it will not only affect your operations and productivity, it will have a significant impact on your people.
Change Management The Incident Management Team is composed of experienced organizational consultant who have collaborated with companies to develop and implement change management plans. We have helped people not only work through the changes, but also learn from the experience to develop skills and competencies for future growth and performance. We have brought fresh insights and direction in the following change settings.
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Client Companies |
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The Incident Management Team has been a reliable partner assuring successful outcomes of organizational change within the following companies:
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