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Established in 1997, The Incident Management Team partners with clients to manage uncertainty. We have assisted Fortune 500 Companies, healthcare, government, educational, manufacturing, service, military and first responder organizations. IMT staff have consulted with and conducted global programs for audiences in the United States, Mexico, Brazil, Europe, Canada, the Philippines, Malaysia, Thailand and China.
De-Escalation with the Difficult Individual | Monroe
Wed, Apr 05
|Monroe County Community College
With concerns generated by COVID-19, Ukraine, social unrest, inflation, violence in schools and the workplace, some people may have feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainly ...
Time & Location
Apr 05, 2023, 1:00 PM – 4:00 PM EDT
Monroe County Community College, 1555 S Raisinville Rd, Monroe, MI 48161, USA
Guests
About the event
Monroe County Community College
La-Z-Boy Theater Building Z
1555 S Raisinville Rd, Monroe, MI 48161, USA
Verbal Diffusion- De-Escalation with Difficult Individuals
With concerns generated by COVID-19, Ukraine, social unrest, inflation, violence in schools and the workplace, some people may have feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainly, are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn verbal diffusion techniques to better manage these encounters.
1. The Landscape of Work-Life Stresses that Affect People