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Verbal De-Escalation Techniques with the Difficult Individual | Canton

Tue, Oct 03

|

Cherry Hill Village Theater

Employers want to politely communicate with difficult people but also set boundaries for the safety of their employees. The landscape of work-life stresses has generated many emotions that spill over into the workplace...

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Verbal De-Escalation Techniques with the Difficult Individual |  Canton
Verbal De-Escalation Techniques with the Difficult Individual |  Canton

Time & Location

Oct 03, 2023, 1:00 PM – 4:00 PM EDT

Cherry Hill Village Theater, 50400 Cherry Hill Rd, Canton, MI 48187, USA

Guests

About the event

About the Training: Verbal De-Escalation with Difficult Individuals

Employers want to politely communicate with difficult people but also set boundaries for the safety of their employees. The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainly, are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn verbal diffusion and conflict resolution techniques to descale these encounters.

1. The Landscape of Work-Life Stresses that Affect People

2. Orchestrating “Difficult” Conversations with Upset People

  • Customer Service Considerations

  • In Office / Work Environments

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