Consulting and Training Heading
Established in 1997, The Incident Management Team partners with clients to manage uncertainty. We have assisted Fortune 500 Companies, healthcare, government, educational, manufacturing, service, military and first responder organizations. IMT staff have consulted with and conducted global programs for audiences in the United States, Mexico, Brazil, Europe, Canada, the Philippines, Malaysia, Thailand and China.
Verbal De-Escalation Techniques with the Difficult Individual | Canton
Tue, Oct 03
|Cherry Hill Village Theater
Employers want to politely communicate with difficult people but also set boundaries for the safety of their employees. The landscape of work-life stresses has generated many emotions that spill over into the workplace...
Time & Location
Oct 03, 2023, 1:00 PM – 4:00 PM EDT
Cherry Hill Village Theater, 50400 Cherry Hill Rd, Canton, MI 48187, USA
Guests
About the event
About the Training: Verbal De-Escalation with Difficult Individuals
Employers want to politely communicate with difficult people but also set boundaries for the safety of their employees. The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainly, are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn verbal diffusion and conflict resolution techniques to descale these encounters.
1. The Landscape of Work-Life Stresses that Affect People
2. Orchestrating “Difficult” Conversations with Upset People
Customer Service Considerations
In Office / Work Environments