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Wed, Mar 27

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Livonia Civic Auditorium

Verbal De-Escalation Techniques with the Difficult Individual | Livonia

The lone worker is often in their own community, but unable to be seen or heard by another person. They may be in the community for job-related work but don't always have direct contact with a co-worker or supervisor. They may work in remote or isolated locations.

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Verbal De-Escalation Techniques with the Difficult Individual  | Livonia
Verbal De-Escalation Techniques with the Difficult Individual  | Livonia

Time & Location

Mar 27, 2024, 1:00 PM – 4:00 PM EDT

Livonia Civic Auditorium, 33000 Civic Center Dr, Livonia, MI 48154, USA

Guests

About the event

The lone worker is often in their own community, but unable to be seen or heard by another person. They may be in the community for job-related work but don't always have direct contact with a co-worker or supervisor. They may work in remote or isolated locations.

Workers who may be defined as the “lone worker” include, but are not limited to:

- Healthcare, social workers, public health nurses, aid workers, ministers. - Utility workers, construction workers, real estate agents, building inspectors, sales personnel, truck drivers. - Public employees, code enforcers, inspectors, temp agency workers. - Delivery drivers, in public areas (e.g. malls, sidewalks, elevators, garages), - gas station attendants, convenience store personnel, food outlet employees.

Victim Avoidance / Situational Awareness / Personal Safety Content:

Risks of Victimization in Field Work Settings a.     Field home environment b.     Community settings c.     Potential perpetrators d.     Behavioral indicators of aggressive individuals.

Situational Awareness / Victim Avoidance  a.    Did you see it coming  b.    “Fight, flight or freeze” reactions c.    Paradigm shift: seeing the world differently d.    Non-verbal, pre- attack indicators

Developing a Survival Mentality-  Scanning your environment for threats a.     Looking for threats b.    Contingency planning if in danger c.     Taking action!

Verbal Diffusion and De-Escalation Techniques a.  10 seconds to safety b.   Active listening / de-escalation c.    ABC’s of verbal diffusion

Safely Exiting At-Risk Field Situations 

a. “Exit Excuses”

Using Agency and Law Enforcement Resources

Program includes discussions and videos of incidents to demonstrate and illustrate different situations of conflict and personal safety counter measures.

Dr. Kenneth Wolf has conducted violence prevention and threat assessment trainings for a wider range of organizations and industries, including the United States Postal Service, UAW, municipalities, Fortune 500 Companies and more. He assists organizations with developing comprehensive workplace violence prevention programs, trains threat assessment teams, conducts active shooter survival training exercises and designs crisis recovery programs.

This program is co-sponsored by: City of Livonia MIOSHA Center for Workplace Violence Prevention Incident Management Team

EVENT INFORMATION:  Contact Brian Kahn, Director of Emergency Preparedness, City of Livonia, (734) 466-2368.

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