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Established in 1997, The Incident Management Team partners with clients to manage uncertainty. We have assisted Fortune 500 Companies, healthcare, government, educational, manufacturing, service, military and first responder organizations. IMT staff have consulted with and conducted global programs for audiences in the United States, Mexico, Brazil, Europe, Canada, the Philippines, Malaysia, Thailand and China.
Verbal De-Escalation Techniques with the Difficult Individual | Livonia
Wed, Mar 27
|Livonia Civic Auditorium
The lone worker is often in their own community, but unable to be seen or heard by another person. They may be in the community for job-related work but don't always have direct contact with a co-worker or supervisor. They may work in remote or isolated locations.
Time & Location
Mar 27, 2024, 1:00 PM – 4:00 PM EDT
Livonia Civic Auditorium, 33000 Civic Center Dr, Livonia, MI 48154, USA
Guests
About the event
The lone worker is often in their own community, but unable to be seen or heard by another person. They may be in the community for job-related work but don't always have direct contact with a co-worker or supervisor. They may work in remote or isolated locations.
Workers who may be defined as the “lone worker” include, but are not limited to:
- Healthcare, social workers, public health nurses, aid workers, ministers. - Utility workers, construction workers, real estate agents, building inspectors, sales personnel, truck drivers. - Public employees, code enforcers, inspectors, temp agency workers. - Delivery drivers, in public areas (e.g. malls, sidewalks, elevators, garages), - gas station attendants, convenience store personnel, food outlet employees.
Victim Avoidance / Situational Awareness / Personal Safety Content:
Risks of Victimization in Field Work Settings a. Field home environment b. Community settings c. Potential perpetrators d. Behavioral indicators of aggressive individuals.
Situational Awareness / Victim Avoidance a. Did you see it coming b. …