Consulting and Training Heading
Established in 1997, The Incident Management Team partners with clients to manage uncertainty. We have assisted Fortune 500 Companies, healthcare, government, educational, manufacturing, service, military and first responder organizations. IMT staff have consulted with and conducted global programs for audiences in the United States, Mexico, Brazil, Europe, Canada, the Philippines, Malaysia, Thailand and China.
Verbal De-Escalation Techniques with the Difficult Individual | Livonia
Wed, May 15
|Livonia
The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainty...
Time & Location
May 15, 2024, 9:00 AM – 12:00 PM EDT
Livonia, 33000 Civic Center Dr, Livonia, MI 48154, USA
Guests
About the event
About the training: The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainty are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn verbal diffusion and conflict resolution techniques to de-escalate these encounters.
Program Topics:
1. The Landscape of Work-Life Stresses
2. Orchestrating “Difficult” Conversations with Upset People, Citizens, Co-Workers, Contractors
Customer service considerations
Office/ work environments