Consulting and Training Heading
Established in 1997, The Incident Management Team partners with clients to manage uncertainty. We have assisted Fortune 500 Companies, healthcare, government, educational, manufacturing, service, military and first responder organizations. IMT staff have consulted with and conducted global programs for audiences in the United States, Mexico, Brazil, Europe, Canada, the Philippines, Malaysia, Thailand and China.
Verbal De-Escalation Techniques with the Difficult Individual | Saginaw
Mon, Apr 08
|Nexteer Automotive Training Center
The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainty...
Time & Location
Apr 08, 2024, 1:00 PM – 4:00 PM EDT
Nexteer Automotive Training Center, 3900 E Holland Rd, Saginaw, MI 48601, USA
Guests
About the event
About the training: The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainty are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn verbal diffusion and conflict resolution techniques to de-escalate these encounters.
Program Topics:
1. The Landscape of Work-Life Stresses
2. Orchestrating “Difficult” Conversations with Upset People
Customer service considerations
Office/ work environments