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Verbal Diffusion / De-Escalation with the Difficult Individual | Livonia

Wed, Aug 16

|

Livonia

The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainly ...

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Verbal Diffusion / De-Escalation with the Difficult Individual | Livonia
Verbal Diffusion / De-Escalation with the Difficult Individual | Livonia

Time & Location

Aug 16, 2023, 9:00 AM – 12:00 PM EDT

Livonia, 33000 Civic Center Dr, Livonia, MI 48154, USA

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About the event

Verbal Diffusion- De-Escalation with Difficult Individuals

The landscape of work-life stresses has generated many emotions that spill over into the workplace. Concerns over social unrest, inflation, violence in schools and the workplace, have resulted in feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainly, are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn verbal diffusion and conflict resolution techniques to de-escale these encounters.

1. The Landscape of Work-Life Stresses that Affect People

2. Types of Difficult Individuals

  • In Office / Work Environments

  • The Entitled Patron

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