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Established in 1997, The Incident Management Team partners with clients to manage uncertainty. We have assisted Fortune 500 Companies, healthcare, government, educational, manufacturing, service, military and first responder organizations. IMT staff have consulted with and conducted global programs for audiences in the United States, Mexico, Brazil, Europe, Canada, the Philippines, Malaysia, Thailand and China.
Wed, Nov 29
|Livonia City Hall
Victim Avoidance and Situational Awareness in Community Settings | Livonia
The Lone Worker is one who is on his /her own in community settings, when they cannot be seen or heard by another person. They may go into the community for job-related work and they do not always have direct contact with a co-worker or supervisor. They may work in remote or isolated locations...
Time & Location
Nov 29, 2023, 1:00 PM – 4:00 PM EST
Livonia City Hall, 33000 Civic Center Dr, Livonia, MI 48154, USA
Guests
About the event
About the Training:
The Lone Worker is one who is on his /her own in community settings, when they cannot be seen or heard by another person. They may go into the community for job-related work and they do not always have direct contact with a co-worker or supervisor. They may work in remote or isolated locations. Workers who may be defined as the “Lone Worker” include, but are not limited to:
- Employees who travel
- Healthcare, social workers, public health nurses, aid workers, ministers
- Utility workers, construction workers, real estate agents, building inspectors, sales personnel in community settings, truck drivers,
- Public employees, code enforcers, inspectors, temp agency workers,
- Drivers while in making deliveries, in public areas (e.g. malls, sidewalks, elevators, garages),
- Gas station attendants, convenience store personnel, food outlet employees.
Content: Victim Avoidance / Situational Awareness / Personal Safety
1. Risks of Victimization in Field Work Settings
a. Field Home Environment Risks
b. Risks in Community Settings
c. Potential Perpetrators
d. Behavioral Indicators of Aggressive Individuals
2. Situational Awareness / Victim Avoidance
a. Did you See It Coming?
b. The “Fight, Flight or Freeze” Reactions
c. Paradigm Shift: Seeing the World Differently
d. Non-Verbal, Pre- Attack Indicators
3. Developing a Survival Mentality Scanning your Environment for Threats
a. Looking for Threats
b. Contingency Planning if in Danger
c. Taking Action!
4. Verbal Diffusion and De-Escalation Techniques
a. 10 Seconds to Safety
b. Active Listening / De-escalation
c. ABCs of Verbal Diffusion
5. Safely Exiting At-Risk Field Situations
a. “Exit Excuses”
6. Using Agency and Law Enforcement Resources
Program includes discussions and videos of incidents to demonstrate and illustrate different
situations of conflict and personal safety counter measures.
This program is co-sponsored by:
City of Livonia
CET Division of MIOSHA
Center for Workplace Violence Prevention
Incident Management Team
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Trainer: Dr. Kenneth Wolf, kwolfphd@theimt.org, 248-217-1677
Dr. Kenneth Wolf has conducted Violence Prevention and Threat Assessment trainings for the United States Postal Service, UAW-General Motors, UAW, Chrysler, Eaton Corporation, Intel, Pinkerton, DTE Energy, the United States Army, Los Alamos National Laboratory, municipalities, Fortune 500 Companies, schools, Houses of Worship and healthcare facilities. He has assisted organizations develop Comprehensive Workplace Violence Prevention, Programs, train Threat Assessment Teams, conduct Active Shooter Survival Training and Exercises, design Crisis Recovery Programs, through MIOSHA CET grant programs.